Wheelz Casino Terms and Conditions

Welcome to Wheelz Casino. These Terms and Conditions govern your access to and use of our website at wheelz.com, as well as all services, games, promotions, and features we provide. By registering an account, accessing our platform, or using any part of our services, you agree to be bound by these terms in full. We encourage you to read this document carefully before using our platform. If you have any questions, our support team is available 24/7 via live chat or by emailing us at support@wheelz.com.

1. About Us

At Wheelz Casino, we are operated by Granturo Malta Limited, registration number C107733, with a registered address at Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We hold a valid licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/1079/2025, issued on 10 September 2025. Our platform is part of The Wildz Group, which also operates sister brands including Wildz, Caxino, Spinz, and Tuplaus.

2. Eligibility and Account Registration

Here at Wheelz Casino, we require all players to meet the following conditions before opening an account with us:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is permitted by applicable laws.
• We primarily serve players in Canada, Finland, and New Zealand, among other eligible markets.
• You must provide accurate and truthful information during registration, including your full name, date of birth, and contact details.
• You may hold only one account with us. Duplicate accounts are strictly prohibited and may result in suspension.
• You must not be on any self-exclusion list or otherwise restricted from gambling.

We reserve the right to verify your identity at any time and to request supporting documentation. Failure to comply with verification requests may result in account suspension and withholding of funds until identity is confirmed.

3. Wheelz Casino Login and Account Security

Your Wheelz Casino login credentials — username and password — are your sole responsibility. We strongly recommend that you do not share your login details with anyone. Our platform uses encryption and other security measures to protect your account, but we cannot be held liable for unauthorized access resulting from your failure to maintain the confidentiality of your credentials.

If you suspect any unauthorized activity on your account, please contact us immediately at support@wheelz.com or via live chat. We will investigate and take appropriate action promptly.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

At Wheelz Casino, we accept a range of payment methods to fund your account conveniently:

• Cards: Visa, MasterCard
• E-wallets: Skrill, Neteller, MiFinity
• Instant Bank Transfer
• Voucher: Paysafecard

Our minimum deposit is €10. We support EUR as our primary currency, with CAD and NZD available for players in our Canadian and New Zealand markets respectively.

4.2 Withdrawals

Our Wheelz Casino withdrawal process is designed to be straightforward and efficient. We aim to review and approve or deny withdrawal requests within approximately three business days. Once approved, bank transfers typically arrive within one to three business days.

• Minimum withdrawal: €20
• Wins exceeding €50,000 may be paid out in installments: up to €10,000 per day, €25,000 per week, and €100,000 per month
• VIP players may be subject to different withdrawal limits at our discretion

We reserve the right to carry out additional verification checks before processing any withdrawal. All withdrawals must be made using the same payment method used for the original deposit where possible.

5. Bonuses and Promotions

5.1 Welcome Bonus

Our Wheelz Casino bonus offer gives new players the opportunity to receive up to €500 in bonus funds plus 500 Free Spins spread across five qualifying deposits:

• Deposit 1: 100% match up to €100 + 100 Free Spins (delivered at 10 FS/day over 10 days)
• Deposit 2: 50% match up to €100 + 100 Free Spins
• Deposit 3: 50% match up to €100 + 100 Free Spins
• Deposit 4: 25% match up to €100 + 100 Free Spins
• Deposit 5: 25% match up to €100 + 100 Free Spins

All Wheelz Casino bonus funds are subject to a 35x wagering requirement before any winnings derived from them can be withdrawn. The minimum qualifying deposit for each stage is €10. We reserve the right to modify, suspend, or withdraw bonus offers at any time.

5.2 Wheelz Casino Bonus Codes and Promo Codes

From time to time, we may issue a Wheelz Casino bonus code or Wheelz Casino promo code as part of specific promotional campaigns. Any applicable Wheelz bonus code must be entered at the time of registration or deposit as specified in the relevant promotion. We do not accept retroactive bonus code applications. Bonus codes are non-transferable and may only be used once per player unless otherwise stated.

5.3 No Deposit Bonuses

At Wheelz, we may occasionally offer a no deposit bonus to new or existing players. Any Wheelz Casino no deposit bonus or Wheelz no deposit bonus codes will be subject to specific terms outlined in the corresponding promotional offer, including wagering requirements and maximum cashout limits. These offers are provided at our sole discretion.

5.4 Loyalty Programme and Wheel of Spinz

Our Wheelz Casino loyalty programme rewards consistent players through our Wheel of Spinz feature. By filling your Progress Bar, you collect Free Spins. Lighting up each letter in "WHEELZ" gives you a chance to double your rewards, while supercharged spins deliver double rewards instantly. Our loyalty cashback programme is centralized across the entire Wildz Group, covering Wildz, Caxino, Wheelz, Spinz, and Tuplaus.

6. Games and Software

We offer a library of over 6,000 games at Wheelz Casino, powered by leading software providers including Play'n GO, Microgaming, NetEnt, Pragmatic Play, and Evolution for our live casino section. Our game categories include:

• Slots — classic and modern video slots, with demo mode available on selected titles
• Live Casino — powered by Evolution, featuring live roulette, blackjack, Monopoly LIVE, and Crazy Time
• Jackpot Games — including progressive titles such as Mega Moolah by Microgaming
• Roulette and Blackjack — available both as live dealer and table variants
• Game Shows — including Crazy Time and Monopoly LIVE

We do not currently offer a sportsbook, sports betting, scratch cards, video poker, or craps. Our platform is fully mobile-optimised and accessible via any modern web browser. We do not offer a dedicated native mobile app at this time.

7. Responsible Gambling

At Wheelz Casino, we are committed to promoting responsible gambling. We provide tools including deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion options. If you feel that your gambling is becoming harmful, we urge you to use these tools or contact our support team at any time. We cooperate with recognised responsible gambling organisations and regulators, including the MGA.

8. Prohibited Activities

When using our services, you agree not to engage in any of the following:

• Using any software, bots, or scripts to gain an unfair advantage
• Engaging in fraudulent behaviour, including chargebacks or identity fraud
• Colluding with other players to manipulate game outcomes
• Opening multiple accounts to exploit bonus offers
• Providing false information during registration or verification

We reserve the right to close accounts, void winnings, and report suspicious activity to relevant authorities if any prohibited activity is detected.

9. Intellectual Property

All content on our platform, including trademarks, logos, game assets, and written content, is the intellectual property of Granturo Malta Limited or our licensed partners. You may not reproduce, distribute, or use any of our materials without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure continuous availability of our platform, we cannot guarantee that our services will be uninterrupted or error-free. Our total liability to you for any claim arising from these Terms shall not exceed the total deposits you have made to your account in the preceding 12 months.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malta. Any disputes arising from your use of our services will be subject to the jurisdiction of Maltese courts. We also participate in alternative dispute resolution procedures as required by the Malta Gaming Authority. You may contact the MGA directly if a dispute cannot be resolved through our internal process.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of Wheelz Casino following any such changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms and Conditions or any aspect of our services, please do not hesitate to reach out to our support team. Our Wheelz Casino customer support is available 24/7 through live chat on our website or by email at support@wheelz.com. We are always happy to help.