Wheelz Casino Privacy Policy

At Wheelz, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our services at wheelz.com. We are committed to being transparent about our data practices and ensuring that your information is handled with the highest standards of care and security. By continuing to use our platform, you acknowledge that you have read and understood the terms set out in this document.

Who We Are

Wheelz Casino is operated by Granturo Malta Limited, registration number C107733, with a registered address at Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/1079/2025, issued on 10 September 2025. We operate as part of The Wildz Group, which includes sister brands Wildz, Caxino, Spinz, and Tuplaus. As the data controller for our platform, we are responsible for how your personal data is processed and protected.

Information We Collect

When you register and use our services at Wheelz, we may collect the following categories of personal information about you:

Registration and Account Data

• Your full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Identity verification documents (e.g. passport, national ID)
• Proof of address documentation

Financial and Transaction Data

• Payment method details, including card information and e-wallet accounts (Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard)
• Deposit and withdrawal history, including transaction amounts and timestamps
• Currency preferences and billing information

Technical and Usage Data

• IP address, browser type, and device identifiers
• Pages visited, session duration, and in-game activity
• Cookies and similar tracking technologies (see our Cookie section below)
• Login timestamps and access logs

How We Use Your Information

At Wheelz, we use the information we collect for the following purposes:

• To create and manage your account, process deposits and withdrawals, and provide access to our 6,000+ games catalogue
• To verify your identity in compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To process and fulfil bonus offers, including our welcome package and loyalty programme rewards
• To provide customer support via live chat and email at support@wheelz.com
• To send you promotional communications about our Wheelz casino bonus offers, free spins promotions, and loyalty rewards — where you have consented
• To comply with legal and regulatory obligations under our MGA licence
• To detect and prevent fraud, money laundering, and problem gambling behaviour
• To personalise your experience and improve the performance of our platform

Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

• Contractual necessity: We process your data to perform the contract between you and us — including enabling account access, processing payments, and delivering Wheelz casino free spins and bonus rewards.
• Legal obligation: We are required to process certain data to comply with applicable laws, including AML regulations and MGA licensing requirements.
• Legitimate interests: We may process data where it is in our legitimate interests, such as fraud prevention, platform security, and improving our services.
• Consent: Where we rely on your consent — for example, for direct marketing communications — you may withdraw that consent at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our platform to enhance your experience and gather analytical data. Our cookies help us remember your login preferences, improve navigation, and deliver relevant promotions. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Group companies: As part of The Wildz Group, certain data may be shared across our affiliated brands where required for centralised services, including our shared loyalty cashback programme.
• Payment processors: We share transaction data with our payment partners to facilitate deposits and withdrawals.
• Regulatory and law enforcement authorities: We may be required to disclose your data to the Malta Gaming Authority, financial regulators, or law enforcement agencies where legally obligated.
• Identity verification providers: We use third-party KYC services to verify your identity and comply with our licensing conditions.
• Technology and service providers: We work with trusted third parties who assist us in delivering our platform, including game providers such as Play'n GO, Microgaming, NetEnt, Pragmatic Play, and Evolution.

Data Retention

We retain your personal data for as long as your account remains active or as required by applicable law. Following account closure, we are obligated to retain certain records — including transaction history and identity verification documents — for a minimum period in accordance with AML regulations and MGA requirements. Once the applicable retention period has expired, we will securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data that we hold:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction of processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request that we transfer your data to another service provider in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@wheelz.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your relevant data protection authority.

International Data Transfers

Our operations are based in Malta, and your data may be processed by group entities or service providers located in other countries. Where we transfer personal data outside the European Economic Area, we ensure that appropriate safeguards are in place, including standard contractual clauses or adequacy decisions recognised by the European Commission.

Security of Your Data

We employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption to secure data in transit, and access to personal information is restricted to authorised personnel only. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the relevant account.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant updates, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at Wheelz, please do not hesitate to reach out to our support team. You can contact us 24/7 via live chat on wheelz.com or by email at support@wheelz.com. We are here to help and committed to addressing your privacy concerns promptly and transparently.