Wheelz Casino Responsible Gaming

Our Commitment to Safe Gaming

Here at Wheelz Casino, responsible gaming is not just a policy — it is a core part of how we operate. We are licensed by the Malta Gaming Authority (MGA), licence MGA/B2C/1079/2025, which means we are held to some of the highest regulatory standards in the industry. Our responsible gaming practices are fully aligned with MGA requirements and go beyond simple compliance — we genuinely care about the people playing on our platform.

We at Wheelz Casino are committed to the following principles:

• Providing transparent information about gaming risks
• Offering practical tools to help you manage your activity
• Protecting vulnerable players, including minors
• Connecting players with professional support organisations
• Training our customer support team to identify and respond to signs of problem gambling

Player Protection Tools Available to You

We at Wheelz Casino give you the power to set your own limits and tailor your gaming experience to stay within healthy boundaries. You can access these tools directly through your account settings at any time — no waiting, no complicated process.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your Wheelz Casino account. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a cooling-off period will apply to give you time to reconsider.

Loss Limits

At Wheelz Casino, we allow you to set a cap on the amount you can lose within a given time frame. This is one of the most effective ways to keep your gaming within budget and avoid chasing losses.

Session Time Limits

At Wheelz Casino, we want you to enjoy your time with us — but also to keep track of how long you play. You can set a session time limit, and we will notify you when your time is up, helping you stay aware of how long you have been playing.

Reality Checks

Our Wheelz Casino platform offers reality check reminders that appear at intervals you choose. These pop-up notifications show you how long your current session has been and how much you have wagered, keeping you fully informed throughout your play.

Cool-Off Period

If you feel you need a short break, at Wheelz Casino we offer a cool-off option ranging from 24 hours to several weeks. During this period, you will not be able to log in or place bets, giving you the space you need to step back.

Self-Exclusion

For players who need a longer or permanent break, Wheelz Casino offers full self-exclusion. You can exclude yourself for a defined period or indefinitely. During self-exclusion, your account will be suspended, all marketing communications will stop, and you will not be able to reopen your account until the exclusion period ends — or at all, if you choose a permanent exclusion.

Recognising Problem Gambling

We want to help you recognise the warning signs of problem gambling before they become serious. At Wheelz Casino, we encourage all players to ask themselves the following questions honestly:

• Do you spend more money or time on gaming than you planned?
• Do you chase losses by continuing to play after losing?
• Has gaming begun to affect your relationships, work, or finances?
• Do you feel anxious, irritable, or restless when you are not playing?
• Have you borrowed money or sold possessions to fund your gaming?
• Do you hide your gaming habits from family or friends?

If you answered yes to any of the above, we encourage you to use our responsible gaming tools or reach out to a professional support organisation. Here at Wheelz Casino, our customer support team is also available 24/7 and trained to listen without judgement.

External Support Organisations

At Wheelz Casino, we believe in connecting our players with the best resources available. If you feel that gaming has become a problem, the following organisations can provide confidential, professional help:

We at Wheelz Casino encourage you to reach out to any of these organisations without hesitation. Asking for help is a sign of strength, not weakness.

Protecting Minors

At Wheelz Casino, we have a strict zero-tolerance policy when it comes to underage gambling. Our platform is exclusively for players aged 18 and over, and we enforce age verification as part of our registration and Know Your Customer (KYC) process. We take this responsibility seriously.

We also recommend that if you share a device with younger family members, you make use of third-party parental control tools to prevent access to gambling sites. Services such as Gamban, Net Nanny, or Bark can help you filter gaming content across your devices.

If we suspect that a minor is attempting to use our Wheelz Casino platform, we will immediately suspend the account and conduct a thorough investigation in line with MGA guidelines.

Our Customer Support Is Here for You

We are proud to offer round-the-clock support to every player on the Wheelz Casino platform. If you have any concerns about your gaming behaviour — or simply want to activate one of our responsible gaming tools — our team is always ready to help.

• Live Chat: Available 24/7 directly on our website
• Email: support@wheelz.com
• Languages Supported: English, Finnish, French (Canada)

You never have to face gaming concerns alone. At Wheelz Casino, we are here to listen, advise, and act — whatever you need. New players can get started easily through the sign up process, and we also offer a range of bonuses designed with player enjoyment in mind.